Help & support

Need help?

Email skan@theill.com with questions, problems or ideas.

Please include your iPhone model, iOS version and a short description of what happened.

Do I need an account?

No. Open the app and tap Skan.

Where are my scans stored?

Only on your iPhone, in the app’s own storage. Nothing is sent to a server.

Can I search the text?

Yes. Skan recognises the text on every page, so you can search across all scans and copy text from the PDF.

Which languages can it read?

English and Danish, plus your iPhone’s language if it’s Japanese, German, French, Spanish, Korean, Italian, Portuguese, Dutch, Swedish or Norwegian. Danish, Dutch, Swedish and Norwegian need iOS 26 or later.

How do I get a scan to my computer?

Tap Share PDF and send it with AirDrop, Mail or save it to Files.

What does it cost?

$1.99, once. Every feature and every update is included, with no ads and no subscription. If you downloaded Skan while it was free, it stays yours.

Do I get the extra app icons?

Yes, everyone does. Pick one at the bottom of Settings in Skan. There’s nothing to restore on a new phone, and if you bought the Supporter earlier, thank you: nothing changes for you.

Which iPhones does it work on?

Any iPhone with iOS 17 or later.